European legislation requires all webshops to include the following link to the European Commission’s Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/

Portuguese legislation requires all webshops to include the following link to the Digital Platform for Electronic Complaints: https://livroreclamacoes.pt/inicio

Please note that RAP is not a member of any alternative dispute resolution body and does not agree to using any such body as we try to resolve any problems with our customers directly to [email protected]